We Are Here To Help
Our fashion connoisseur will be in contact with you as soon as you place your order and will help you with your measurements and delivery process.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, simply use our Returns Portal.
We are not liable for any return packages that may become lost or stolen in-transit.
Upon receiving the products that you returned, our inspection unit will investigate the state of the items to determine if they are in the same condition as they were when you received them. They will check to see if it is unworn, unused, unwashed, with tags and in its original packaging.
Returns are refunded via store credit redeemable on carliecarson.com and the procedure is simple and straight-forward. You can simply return your items using our Returns Portal and this will be processed right away!
Please Note: If you haven't received an email update from us in 2 days after registering you return on our returns portal, search your email for Return Application - Update or check your Promotions Tab.