FAQs

Q: How do I check the status of my order?

A: After placing your order you will immediately receive a confirmation email. A fashion connoisseur will be assigned to you and you will receive a lovely email from her in the next few minutes. She will keep you updated daily with the status of your order and will amend any modification you ask for.

  

Q: If the product doesn't fit, could I ask for a refund?

Sure! The process is very easy and we don't ask any questions. After placing your order you will also be assigned an experienced Carlie Carson tailor that will guarantee we send you a garment that fits perfectly no matter your body shape. However, if you don't like it, email sophie@carliecarson.com and we will refund you instantly!

 

Q: Do you ship Internationally?

A: Yes! Although we are a USA brand, our logistical infrastructure allows us to ship worldwide within 7 days and ensure that every customer will enjoy his or her shopping experience with us!

 

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 

Q: How do I order on your website?

A: Simply find the product you like and click the 'Buy Now' button. Fill in your shipping and billing information and we will have your order shipped to you as soon as possible!

 

Q: Does Carlie Carson provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

 

Q: How can I get in contact with you?

A: Send us an email at sophie@carliecarson.com with any questions or concern that you have.